Shipping
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification via email when your order has shipped. Post dispatch the order is delivered within 5-7 days depending on the location.
Potential delays due to a high volume of order due to festive season or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping rates are based on size, weight and price of the order. We use trusted third-party courier services for your orders.
FAQ
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can visit the respective courier website with your tracking number to check the status of your order.
What happens when your order is delayed?
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at vannhconcepts@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 5 days after being delivered, if the item is unused and in its original condition, and we will refund the full order amount for the product.
In the event that your order arrives damaged in any way, please email us as soon as possible at vannhconcepts@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at vannhconcepts@gmail.com.